If you have processed an Invoice with a HealthPoint payment that you subsequently wish to refund, this article details how.
Firstly, HealthPoint transactions can only be refunded using HealthPoint on the day they are created. If you use a manual process after this remember that any health fund benefit received needs to be returned to the health fund, not the patient. If in doubt, contact HealthPoint directly.
If you attempt to refund a HealthPoint claim on another day the system will issue an alert notice and then allow you to process a refund by other means.
To refund click invoice row to open it then click the Refund button:
If it is within the same day you will see this pop up:
Click Send to HealthPoint to process the HealthPoint portion of the claim. Follow any prompts on the screen to complete this process.
Once the HealthPoint portion is completed you may then continue to process a refund normally as outlined in this article. In summary though, if there is any balance due at this stage you will either be able to process it with Tyro or enter manually (e.g. for Cash payments).
Note, at this point you are unable to Cancel the refund as the data has already been sent to HealthPoint.