If you have processed an Invoice with a payment that you subsequently wish to refund, this article details how. If the Invoice has no payment, you may wish to simply Delete or Archive it.
To refund click the invoice to open it then click the Refund button:
This will open a lightbox with the details of the invoice you are refunding. Select the line items you wish to refund by ticking their respective boxes (orange highlight in image below).
If you wish to refund using Tyro click the Refund with Tyro button (red highlight in the image below).
If using Tyro then adjust the Total to refund if refunding less that the total amount, otherwise leave as the default, then click Send to Tyro and follow the prompts. Once complete add any other payment methods if necessary then click Proceed.
If not using Tyro just enter the payment methods and then click Proceed to save.
Once complete a Refund will show on the list of Invoices. Clicking on the Refund will show which Invoice it is associated with.
To reverse a refund delete it using the process outlined here.